How can we help?
Short, practical guides for families and schools. If you can't find the answer below, email [email protected] and we'll normally reply within one working day.
Everyone
How the platform works
A guided tour of Spello — accounts, play, progress tracking, and how adaptive practice picks words.
Logging in
Where each kind of user signs in, how magic-link email codes work, and what to do when login fails.
Browser & device requirements
Which browsers and devices Spello supports, and what to do if audio or input isn't working.
How billing works
Plans, trials, cancellations, and what happens if a card payment fails.
Families
Setting up a new child
Adding children to your family account, picking usernames and passwords, and the first assessment.
Daily time limits
Cap how long your child can play each day, and what they see when they hit the limit.
Linking a school-enrolled child
Add a child who was set up by their school to your own parent dashboard.
Schools
Bulk-importing pupils by CSV
The quickest way to onboard a whole class or school — required columns, mapping, and common pitfalls.
Weekly spellings
Set this week's spelling list for a class and print take-home practice sheets.
Parent letters and login slips
Generating printable onboarding letters and login slips for pupils in any class or year group.
Inviting teachers
Add teachers to your school, what they can do, and how to remove someone who's left.